Frequently Asked Questions
Everything you need to know about your next mechanical keyboard upgrade.
What is the typical shipping time for PantheonKeys orders?
Standard shipping usually takes 3-7 business days within the continental US. International shipping varies by destination but typically arrives within 10-15 business days.
Do you offer a warranty on custom mechanical switches?
Yes, all our switches and PCB components come with a 1-year limited warranty against manufacturing defects to ensure your typing experience remains flawless.
Can I return a keyboard if I am not satisfied with the sound profile?
We offer a 30-day return policy for unused items in their original packaging. Please note that customized or soldered builds are not eligible for return unless a defect is present.
Are PantheonKeys products compatible with both Mac and Windows?
Absolutely. Our keyboards and keycap sets are designed to be cross-platform compatible. Most of our PCBs feature a physical toggle or software shortcut to switch between layouts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package once it has shipped?
Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.